While we will always strive to ensure that all of our flights depart according to schedule, unfortunately, due to the nature of the aviation industry, it is possible that cancellation may occur from time to time.
If your flight is canceled, we will always do our best to inform you as soon as possible of your options by text messages or email that was provided at the time of booking.*
If your flight has been canceled by WOW air you are entitled to get a refund for your unused ticket with WOW air.
You may be entitled to other options instead of a refund due to cancellation but that depends on the laws and regulations applicable to each booking. For an example EC regulation no. 261/2004 allows passengers to choose between a refund or one of the following options:
- Re-book your flight with WOW air at your convenience, subject to seats available.
- Be re-routed to your final destination with WOW air at the earliest convenience.
If you believe you are entitled to compensation you can file a claim by logging into My booking using your 6-digit booking number. If you never received a booking number but wish to submit a claim because of a canceled flight, please click here.
Any compensation or associated costs incurred will be reimbursed to the extent required by any law which may apply. We recommend our guests to check if they have any travel insurance that may cover any related cost. For further information please see our customer service plan, conditions of carriage and Overview of passenger rights according to EC no.261/2004 (PDF)
This notice only provides you with information on possible rights under the law, it gives you no contractual right to compensation.
*Travel Agency bookings – if you have not received any update from us and you made your booking through a travel agency, please contact them for further information.